Can I require deposits to prevent no-shows?
Yes — you set the deposit amount per session type (e.g. $10 flat for open play or 50% for court rentals). Players pay at booking. If they cancel inside your window, you keep it. Our customers average 0.4 no-shows per session after turning this on — down from 4.3.
How does the drop-in to member conversion work?
When a player checks in for open play or a drop-in session, PickleballOS automatically sends them a follow-up with a membership offer. You set the offer, the timing, and the message. The system runs it for every player at every session. You don't have to remember to ask.
How does the court fill tool work?
PickleballOS monitors your court utilization in real time. When a session is running below your target threshold, it automatically texts lapsed members and players on the waitlist with a last-minute deal or open slot notification. You set the rules once and it runs itself.
How does league management work?
You build your league format in PickleballOS — round robin, ladder, team play, whatever you run. The system generates the full schedule, tracks scores, notifies players of upcoming matches, and manages roster changes automatically. No more coordinating by hand or broken spreadsheets.
How do the booking fairness rules work?
You can set advance booking windows per membership tier (e.g. members book 7 days out, non-members 3 days) and court caps per member per week. This prevents the same players from locking every prime-time slot and stops the community friction that drives churn.
How long does setup take?
Most single-facility operators import their member list, configure their courts and deposit rules, and take their first PickleballOS booking within the same afternoon they sign up. Multi-location operators get a dedicated onboarding session.